Support Center

Please try: 1. Force-quit and reopen the app 2. Restart your device 3. Verify system requirements (iOS 15+ / Android 8.0+) 4. Update to the latest version 5. Reinstall the app If the issue persists, email us with the app name, device model, system version, app version, and reproduction steps.

Please verify: 1. You are signed in with the same account / Apple ID 2. Cloud sync is enabled 3. Your network connection is stable 4. Cloud storage has enough space If data still does not appear, contact us with your account identifier and approximate time of loss.

iOS apps use Apple In-App Purchase (all methods linked to your Apple ID). Android apps support WeChat Pay and Alipay. Actual options depend on the in-app display.

iOS: Settings → Apple ID → Subscriptions → select the app → Cancel Subscription. Android: My / Settings → Orders → Manage Subscription. You keep full access until the current period ends.

iOS: Refunds are handled by Apple at reportaproblem.apple.com. We cannot initiate Apple-channel refunds directly. Android: Submit in My / Settings → Orders → Refund, or email us the order ID with reason. We respond within 7 business days. Note: Used subscription periods and consumed virtual items are generally non-refundable. Clear errors (system failures, duplicate charges) are fully refunded.

Go to Settings → Account & Security → Delete Account in-app. All server-side personal data is removed within 15 business days. You can choose whether to clear cloud backups during the process. Deletion is irreversible — export anything you want to keep first.

Use Settings → Feedback in-app, or email us directly. Please include app name, device model, system version, app version, reproduction steps, and screenshots or recordings. The more detail, the faster we can help.

No user-created content is uploaded by default. Data lives on your device and in your cloud storage (e.g. iCloud). Subscription and login traffic uses encrypted channels. See each app's privacy policy for details.